QuipAssist’s work order cost tracking allows costs to be recorded and attributed to each work order — and work orders can be tagged by building zone, use type, or cost center depending on how the property’s cost allocation structure is organized. Shared infrastructure maintenance costs (central plant, elevators, parking) can be tagged as shared facility costs for allocation across all uses according to the lease agreement or operating agreement’s cost sharing formula. Use-specific maintenance costs (retail space HVAC, residential unit repairs, office floor systems) are tagged to the applicable zone for direct attribution. The AI Insights Chatbot can query costs by zone or category: ‘What was the total maintenance spend for retail-zone systems in the past 12 months?’ This cost tracking supports the common area maintenance (CAM) reconciliation process for commercial tenants and the maintenance cost transparency that institutional investors expect.

Residential tenant issue reporting through QuipAssist works through QR codes displayed in common areas — elevator lobbies, laundry rooms, gym and amenity spaces, and parking structures — linked to building zone-specific request forms. Residential tenants scan, describe the issue (unit number or common area location pre-populated from the QR placement), and submit in under 60 seconds from their phone. The submission creates a structured work order that routes to the appropriate maintenance team based on the issue type and location. Residential tenants receive acknowledgment and can see resolution status — meeting the responsiveness expectation that residential lease agreements typically require. For in-unit maintenance requests that require scheduled access, the work order system creates the appointment tracking that coordinates access between the tenant and the maintenance team.

QuipAssist tracks any mixed-use development asset — including central HVAC plants and cooling towers, individual zone HVAC systems for each use type, boilers and domestic hot water systems, electrical distribution switchgear, emergency generators, elevators and escalators, parking structure mechanical and electrical systems, life safety systems (fire suppression, fire alarms, emergency lighting), retail tenant common area systems, residential common area amenities (gym, rooftop, pool), office floor systems, hospitality areas, loading dock equipment, curtain wall and façade systems where tracked for maintenance cycles, roof systems, and facility building infrastructure. Equipment categories are fully customizable for each building’s specific configuration.

Mixed-use developments with multiple ownership interests — retail condominiums, residential condominium associations, office condominiums, and a common area ownership structure — require capital planning that addresses both the shared building systems and each ownership tier’s specific components. QuipAssist’s Asset Lifecycle Planning can be configured to generate capital forecasts by building system category and by ownership tier — showing each owner group the capital needs applicable to their component while also showing the shared system capital needs that all ownership interests contribute to. For the shared building systems managed by the common area ownership structure, the 5-year capital forecast supports reserve fund calculations and special assessment planning. For each private ownership tier, the relevant capital forecast supports their own capital planning and any lender reserve requirements. All forecasts draw from the same unified TCO and RUL data rather than requiring separate analysis for each ownership interest.